黑龙江乌苏里江制药有限公司绩效考核手册新华信管理顾问公司制作2003年12月目录第一章总则.............................................................................................................11．1绩效考核意义........................................................................11．2绩效考核原则........................................................................11．3绩效考核周期........................................................................21．4考核小组............................................................................21．5绩效考核人和被考核人................................................................31．7适用范围............................................................................4第二章绩效考核内容.................................................................................................52．1绩效考核指标体系综述................................................................52．2绩效考核指标分类....................................................................62．1．1财务类指标......................................................................................................................62．1．2客户类指标......................................................................................................................72．1．3内部关键过程类指标......................................................................................................82．1．4学习成长类指标..............................................................................................................92．3考核指标逻辑关系....................................................................92．3．1指标间逻辑关系..............................................................................................................92．3．2不同部门岗位的指标选取............................................................................................102．4考核指标、权重和衡量标准制定流程...................................................112．4．1总述................................................................................................................................112．4．2考核指标制定流程........................................................................................................11第三章绩效考核实施...............................................................................................123．1绩效考核人培训.....................................................................123．2绩效考核实施过程...................................................................123．2．1季度绩效考核工作实施................................................................................................123．2．2年度绩效考核工作实施...............................................................................................133．3绩效考核沟通和面谈.................................................................143．4绩效考核偏差的避免.................................................................14第四章绩效考核结果运用.......................................................................................164．1绩效考核结果.......................................................................164．2绩效工资发放.......................................................................164．2年度奖金发放...................................................
