经济部商业司企业流程再造方法论壹、緒論.......................................................................................................................1一、企業流程再造之基本定義............................................................................1二、企業流程再造方法論的特色........................................................................2貳、企業流程再造方法論介紹...................................................................................4參、準備期...................................................................................................................8一、前言................................................................................................................8二、基本問題........................................................................................................8三、重點工作........................................................................................................9四、產出................................................................................................................9五、步驟..............................................................................................................10肆、評估期.................................................................................................................35一、前言..............................................................................................................35二、基本問題......................................................................................................36三、重點工作......................................................................................................36四、產出..............................................................................................................37五、經營評估......................................................................................................37六、顧客評估......................................................................................................40七、組織評估......................................................................................................45八、流程評估......................................................................................................50九、資訊評估......................................................................................................56伍、設計期.................................................................................................................61一、前言..............................................................................................................61二、基本問題......................................................................................................61三、產出..............................................................................................................62四、重點工作......................................................................................................62五、步驟..............................................................................................................63陸、建置期.................................................................................................................90一、前言................................................................................................................
