第1页共46页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第1页共46页摘要随着竞争的激烈,市场也就越来越成熟,大凡成熟的市场,其标志之一就是由感性的消费向着感动消费转移,因此,行业竞争的战场大多也都会从有形的产品逐渐转移到无形的服务,竞争的重点也会从初期市场的核心产品、价格、品质逐渐转移到对顾客的服务上。这就要求企业对其定位进行根本性改变,达到从以产品经济为主的经济运营模式转向以服务为主的经济运营模式。改革开放这么多年,中国的轻工业和农业都有了长足的进步,相比之下,中国的第三产业的发展就显得有些缓慢了我们的服务业也由于从业人员素质良莠不齐,整体服务水平不高,服务软硬件不配套而受到媒体和老百姓的批评。家电商场售后服务管理系统正是在这种环境中产生的。本系统是基于C/S模式,采用VisualBasic6.0为开发工具,MicrosoftSQLServer2000为后台数据库开发的专用于家电商场的售后服务管理系统。关键词:家电商场、售后服务、信息管理、C/S、数据库AbstractWiththeintensecompetition,themarkethasbecomemorematureandmostmaturemarket,Thesignisoneoftheemotionalconsumptionbymovingtowardconsumption第2页共46页第1页共46页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第2页共46页transfer,therefore,competitioninthebattlefieldwillalsomostfromtangibleproductstoshifttointangibleservices,Thecompetitionwillfocusonthemarketfromthebeginningofcoreproducts,prices,agradualshiftinthequalityofcustomerservice.Thiswillrequiretheenterprisestocarryoutitsfundamentalpositionchangeproductstoreachtheeconomic-orientedeconomyoperatingmodetoaservice-orientedeconomyoperatingmode.Homeappliancestoresinafter-salesservicemanagementsystemisinsuchanenvironmentproduced.Somanyyearsofreformandopeningup,China'slightindustryandagriculturehavemadesignificantprogress,comparedtoChina'stertiaryindustryonthedevelopmentappearstobesomewhatslow.Ourservicesareduetothemixedqualityofpractitioners,theoveralllevelisnothigh,hardwareandsoftwaresupportservicesandnotbythemediaandthegeneralpubliccriticism.ThesystemisbasedonC/Smodel,usingVisualBasic6.0developmenttoolsMicrosoftSQLServer2000databaseforbackgrounddevotedtothedevelopmentofthehomeappliancestoresafter-salesservicemanagementsystem.KeyWords:Homeappliancestores,After-salesservice,InformationManagement,C/S,Database目录摘要....................................................................1Abstract................................................................21.绪论..................................................................5第3页共46页第2页共46页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第3页共46页1.1课题背景........................................................51.2开发工具与开发方法介绍..........................................51.2.1VisualBasic技术..........................................51.2.2SQLServer技术............................................61.2.3ADO数据库访问技术.........................................71.2.4结构化系统开发方法.........................................92.系统分析与功能设计...................................................102.1任务概述.......................................................102.1.1系统目标..................................................102.1.2系统特点..................................................102.2需求分析.......................................................102.3可行性分析......................................................102.3.1技术可行性...............................................102.3.2经济可行性...