问候语:早上/中午/下午好,**先生,**小姐,**女士。Goodmorning/afternoon/evening,sir/madam.先生/小姐，请问有预定吗?Haveyoumadeareservation,sir/madam?Doyouhavereservations?请问您需要一张几人台?/请问一共几个人?Howmanyarethereinyourparty?请问您喜欢中餐还是西餐?Whatwouldyoulike,ChinesefoodorWesternfood?请问您喜欢点菜还是自助餐?/我们备有自助餐,38元一位。Howwouldyoulikeyourdinner,buffetoralacarte?We’vegotbuffetanditcosts38Yuanperperson.请坐！Pleasetakeyourseats.请您稍候，我马上为您安排。Pleasewaitforamoment.I’llarrangeforyouatonce.请先看一下菜单。Hereisthemenu.请一直往前走。Pleasewalkalongthisroad.请在这里稍候，我为您查询一下。Pleasewaithereamoment.I’llcheckforyou.请向左/右边转，您会看到***Pleaseturnleft/rightandyouwillsee***我带您过去，请跟我来。I’llleadyouthere.Stepthisway,please.请乘坐电梯/自动扶梯。Pleasetaketheelevator/escalator.谢谢光临！欢迎您再次光临！再见！明天见！Thankyouforcoming.Welcomecomeagain.Seeyou./Goodbye.Seeyoutomorrow.1．先生/女士/小姐，早上/中午/下午好。Goodmorning/afternoon/evening,sir/madam.请问您喜欢喝哪种茶，我们备有红茶，绿茶，普洱，菊花茶和铁观音。Whatkindofteaswouldyoulike?Wehavebrowntea,greentea,puertea,jasmineteaandoolongtea.先生/小姐，请用茶，毛巾。Hereisyourtea/thetowel,sir/madam.我能为您点菜吗？MayItakeyourordernow?请问，您用餐时需要些什么饮料？Whatkindofdrinkwouldyoulikewithyourmeal?请问现在可以上菜了吗？MayIserveyourdishesnow?请问还需要些什么？Whatelsewouldyoulike?/Isthereanythingelseyouneed?您的菜上齐了，请慢用！Enjoyyourdinner.先生/女士，这是您点的酒，请问是现在开吗？Hereisyourdrink/wine/beer,sir/madam.MayIopenitforyounow?对不起，打扰了，请原谅！Excuseme!我可以撤掉这个盘子吗？CanItakethisdish/plateaway?对不起，请再说一遍。I’msorry,couldyousayitagain?/Pardon?对不起，我没听清，请再重复一遍可以吗？Sorry,Ihaven’tgotit.Couldyousayitagain?对不起，让您久等了。I’msorrytohavekeptyouwaiting.很抱歉，请原谅。I’msorry.给您带来不便，请原谅。Sorrytohavetroubledyou.请问先生/小姐，可以上果盘了吗？Excuseme,mayIservethefruitnow?请用水果。Enjoythefruit.先生，这是您的账单。Hereisyourbill,sir.谢谢！希望您吃得满意。Thankyou.Ihopeyouenjoyyourdinner.感谢您的光临，欢迎您下次再来。Thankyouforyourcoming.Welcomecomeagain.谢谢，请慢走。欢迎您再次光临！Thankyou.Welcomecomeagain.对不起，我们不收小费。非常感谢您！Thanks,butwecan’ttakethetip.Thankyouverymuch.这是我应该做的。It’smypleasure!为您服务我很荣幸！It’smyhonortoserveyou.(总之，在处理问题时，语气要婉转，亲切。)自助餐：您喜欢几成熟的鸡蛋？Howwouldyouliketheeggsdone?先生/女士，您需要盐还是胡椒（糖）？Whatwouldyoulike,salt,pepperorsugar,sir/Madam?先生/女士，您需要奶油还是番茄酱？Whatwouldyoulike,creamorketchupsir/Madam?请问先生，我可以清理桌子吗？CanIcleanthetable,sir?您认为这个汤可口吗？Doyoulikethissoup?先生，对不起，没有不加糖/奶的咖啡。I’msorry,sir.Wehaven’tgotthecoffeewithoutsugarormilk.请稍候，我将另外给您换一块干净的餐巾。Pleasewaitforamoment.I’llchangeanothercleantowelforyou.点餐：我们有各式批萨/汉堡/沙律。We’vegotallkindsofpizza/hamburgerandsalad?餐前您需要一些开胃酒吗？/开胃小吃吗？Wouldyoulikeappetizersbeforedinner?圣诞节快乐/新年快乐/新年好！MerryChristmas/HappyNewYear!祝您生日快乐！HappyBirthday!祝您愉快！Happinessiswithyou!然后还有一些专门的词汇~cappuccino卡布其诺（咖啡混以或加上煮过的牛奶或奶油的浓咖啡）coffeelatte拿铁咖啡blackcoffee黑咖啡whitecoffee牛奶咖啡coffeewithcreamandsugar加奶加糖的咖啡plaincoffee纯咖啡BlueMountain蓝山咖啡mocha摩卡Viennesecoffee维也纳咖啡Irishcoffee爱尔兰咖啡decaffeinatedcoffee无咖啡因的咖啡Mesdamescoffee贵夫人咖啡espressocoffee意大利特浓
