《饭店服务英语》《饭店服务英语》电子教案电子教案 韩琦 主编韩琦 主编Publishing House of Electronics IndustryPublishing House of Electronics Industry 北京 北京 BEIJINGBEIJING中等职业学校饭店专业教学用书（饭店专业） • PartⅠ Front Office ServicePartⅠ Front Office Service• 前厅服务前厅服务• PartⅡ HousekeepingPartⅡ Housekeeping• 客房服务客房服务• PartⅢ Food and BeveragePartⅢ Food and Beverage• 餐饮服务餐饮服务• PartⅣ Health and RecreationPartⅣ Health and Recreation• 康体服务康体服务• PartⅤ Convention Service & Business CenterPartⅤ Convention Service & Business Center• 会议商务服务会议商务服务• PartⅥ Security Service PartⅥ Security Service • 保安服务保安服务• PartⅦ Other Services Concerning HotelsPartⅦ Other Services Concerning Hotels• 酒店其他相关服务酒店其他相关服务 Part Front Office ServiceⅠPart Front Office ServiceⅠ前厅服务前厅服务• Unit 1 Room ReservationUnit 1 Room Reservation房间预订房间预订•Main PointsMain Points （知识要点）（知识要点）•※※ Reservation procedures Reservation procedures • 预定程序预定程序•※※ Room typesRoom types• 房型 房型 •※※ Procedures of changing a reservationProcedures of changing a reservation• 更改预定更改预定 Key WordsKey Words （重点词汇）（重点词汇） •receptionist [ri'sepʃənist] n. (receptionist [ri'sepʃənist] n. ( 饭店、公司、诊所等处的饭店、公司、诊所等处的 )) 接待员接待员•reserve [ri'zə:v] vt. reserve [ri'zə:v] vt. 预订预订•suite [swi:t] n. suite [swi:t] n. 套房套房•apartment [ə'pɑ:tmənt] n. apartment [ə'pɑ:tmənt] n. 公寓房间公寓房间•villa ['vilə] n. villa ['vilə] n. 别墅别墅•rate [reit] n. rate [reit] n. 比率比率 ,, 等级等级 ,, 价格价格•convenient [kən'vi:njənt] a. convenient [kən'vi:njənt] a. 方便的方便的•book [buk] v. book [buk] v. 预订预订•guarantee [,gærən'ti:] v.&n. guarantee [,...
