TRAINING ACTIVITY OUTLINE 培训活动纲要Task: Airport Transfer & Limousine Booking 任务 : 接送机和租用车服务Code 序号 : RM-RES-D120 Objectives: At the end of this session Reservations Sales Agent will Know how to sell hotel limousine to the guest and Know hotel limousine service price very well. Offer transportation service in an accurate and efficient way. 目的 : 在课程结束的时候预 订部销售文员 非常了解酒店的接送机和租用车服务，确并能准确有效的销售和提供这项服务。Standard ： Reservation sales agents will offer/handle transportation arrangements as a service and facility to hotel guests and patrons. 1. Information regarding guest flight arrival/departure time will be recorded accurately, If have special situation, we can trace message set up (-option) to the Concierge department, who will arrange airport transfers. Concierge is to be notified by phone on same day requirements immediately after we finish the call with the guest. 2. Guests will be accurately advised of the prices and options available for airport transfers and limousine service. 3. S.T.A.R. will be exercised at all times. 标准 : 预订部文员应将酒店的交通安排作为酒店的一项人及常客1.关于抵离航班日期 / 时间应准确记录， 如有特殊情况，可在电脑 Options 中给行李部留跟踪报表，任何关于交通安排的当天的预订，更改和特殊要求要在结束与客人的电话后立即通知行李部。2. 应准确的通知客人价格和可选择的方法。3. S.T.A.R 应在整个过程中随时应用。Resources: Flip Chart, Handout, Computer with Oprea terminal培训器材 : 白板，白板纸，培训资料，带有Oprea 端的电脑Method 培训方式Training Steps 培训步骤Time 时间Introduction 介绍Lecture Show “ W.I.F.M” (Objectives)显示课程目的Prologue: As a Reservations Sales Agent, 5 Minutes Method 培训方式Training Steps 培训步骤Time 时间教学式Prepared on Flip Chart we should know transportation also ...
