商务英语口语教材telephoning

MAKING CONTACTTELEPHONING1A1I’d like to speak to (Mr. Smith) please. You can also say... 1. Could I speak to ... 2. I’m trying to contact ...Conversation:Questions:1. How often do you make phone calls in English?2. When was the last time you spoke to a manager over the phone?3. How do you feel talking to a manger over the phone?A: QQ English. Good morning.B: I would like to speak to Mr . Smith please.A: I’m sorry he’s in a meeting at the moment. Could you please call back?B: Ok, I’ll do that. B: By the way, what time will the meeting finish?A: Around 6pm.B: Ok. Thank you.Mr. SmithGIVING MORE INFORMATIONTELEPHONING1A2I’m calling from (Tokyo) You can also say... 1. I’m calling on behalf of ... 2. I am phoning to ...Conversation:Questions:1. Have you received an international call?2. How do you feel everytime you receive a call from a valued office or client?3. Have you tried receiving a call from a legal department?A: Where are you calling from?B: I’m calling from Tokyo.A: What can I do for you?B: I would like to speak to your manager regarding our appointment tomorrow.A: Okay. Please wait.B: Thank you.Japan OfficeGIVING YOUR NAMETELEPHONING1A3This is Mr. Smith from XBY company. You can also say... 1. Dr. Will speaking. 2. Yes. This is he.Conversation:Questions:1. Have you ever given your full name to a stranger over the phone?2. Have you ever given another name at some point in your life? 3. How do you feel answering a call when you are busy?A: Good morning. Could I speak to Mr . Smith please?B: Yes. This is Mr. Smith from XBY company.A: I am calling to inform you that Mr. Taylor of A1 marketing would like to talk to you tomorrow at 9 in the morning.B: Okay.A: Please ...