新任主管上岗有用手册June 2025目录前言..........................................................................3第一部分 工作技能..............................................................41组内日常工作的全部职能..................................................42工作报告制作及分析......................................................53商务英语................................................................54办公自动化..............................................................5第二部分 管理技能..............................................................61规章制度................................................................61.1《员工手册》......................................................61.2部门制度..........................................................62团队建设................................................................62.1团队的特质........................................................62.2高效团队的基本特征................................................62.3建设好团队, 实现好计划............................................62.4ABC 情绪理论.......................................................72.5提升团队精神的五大技术............................................82.6上任工作 Step by Step..............................................92.7木桶理论..........................................................93沟通技巧*..............................................................103.1因人而异的沟通方式...............................................103.2信息理解与推断的依据.............................................103.3理解和运用高效倾听的六项原则.....................................103.4有效的表达.......................................................103.5命令的下达.......................................................103.6会议技巧.........................................................114绩效管理...............................................................124.1质量管理.........................................................124.2...
