酒店生产力手册Productivity_workbookVIP专享VIP免费

ProductionWorkbook生产力手册Prepared by制作人Department部门Date日期 Productivity Cycle 生产力循环 Expectations of All Three Customers 三类客人的期望 Standards of Performance 工作表现标准 Job Guidelines and Employee Profiles 建立工作指引及员工简述 Business Levels 营业额 Productivity Ratios 生产力比率 Work Rosters 排班表 Zero-Based Staffing Guide 零基数人员编制指引 Costing 成本 Implementation and Training 实施与培训 Monitor and Fine Tune 监督和完善Productivity Cycle 生产力循环 1.Define Expectations of all Three Customers 为三类客人的期望定义2.Develop Standards of Performance 建立工作表现标准3.Develop Job Guidelines and Employee Profiles 建立工作指引及员工简述4.Determine Business Levels 确定营业额5.Develop Productivity Ratios 建立生产力比率6.Build Work Rosters 制作排班表7.Prepare Zero-Based Staffing Guide 准备零基数人员编制指南8.Costing – Is It Affordable 成本 – 可以承受吗？9.Implement and Train 实行和培训10. Monitor and Fine Tune 监督和完善Define the Expectations of all Three of Your Customers为三类客人的期望下定义Guests 顾客Be bold and challenge yourselves. Listen to your customers and identify what they really expect and need of your Department today. Times change, so to do the expectations of your customers.敢于挑战自己,倾听客人需要并了解今天他们对你部门的真正期望和要求。时代在变,客人的期望也在变。List key expectations列出主要的期望List key services you need to provide and when（do they make business and financial sense？）, in order of priority以重要性为标准依次列出你所要提供的服务及何时提供这些服务。（这些服务在业务及财务上可行吗？）List key service which would be nice to provide if you had the time（these should only be implemented if they make business and financial sense）列出当时间允许的时候你所能提供的一些额外服务。（这些服务必须是在业务和财务上可行的前提...