国际酒店前厅礼仪培训.HOTEL

HOTEL ORIENTATION AND FRONT OFFICE ALL ALLHOTEL ORIENTATION………………………………………………………………3FRONT OFFICEALLDEPARTMENT ORIENTATION………………………………………………………4ALL FRONT OFFICE STAFFGUEST RELATIONS SKILLS…………………………………………………………7UNIFORM SERVICESSENIOR PORTERATTEND SHERATON GUEST SATISFACTION SYSTEMTRAINING……………………………………………………………………………11ALLALLMAINTAINING A PROFESSIONAL APPEARANCE………………………………12GENERALFOR ALL JOB CATEGORIESTASKS WINNER HOTEL ORIENTATION SHERATON ALICE SPRINGSDEPARTMENT ORIENTATION SHERATON FIJI RESORTGUEST RELATIONS SKILLS SHERATON FIJI RESORTATTEND SHERATON GUEST SATISFACTION SYSTEM TRAINING SHERATON ALICE SPRINGSMAINTAINING A PROFESSIONAL APPEARANCE SHERATON ROYAL ORCHID STANDARDS AND PROCEDURES DEPARTMENT: ALL JOB CATEGORY: ALLHEAD: G. M. APPROVAL: DATE:TASK: HOTEL ORIENTATIONSTANDARD: EVERY EMPLOYEE WILL ATTEND A GENERAL HOTEL ORIENTATION WITHIN SEVEN DAYS OF COMMENCEMENT, CONDUCTED BY THE TRAINING MANAGER. PROCEDURE:1. THE NEW EMPLOYEE WILL ASCERTAIN, FROM THE HOUSEKEEPINGSUPERVISOR, THE DATE, TIME, AND VENUE FOR THE GENERALORIENTATION.2.THE NEW EMPLOYEE WILL COMPULSORILY ATTEND THE ORIENTATION3.THE NEW EMPLOYEE WILL USE THE KNOWLEDGE GAINED AT THEORIENTATION IN THE ASSISTING OF GUESTS AND IMPROVEMENT OF ATTITUDE.STANDARDS AND PROCEDURES DEPARTMENT: FRONT OFFICE JOB CATEGORY: ALLHEAD: FRONT OFFICE MANAGER G. M. APPROVAL: DATE:TASK: HOTEL ORIENTATIONSTANDARD: ALL FRONT OFFICE STAFF WILL BE FAMILIAR WITH THE FUNCTION OF THE FRONT OFFICE, AND THEIR PARTICULAR ROLE WITHIN IT. THEY WILL KNOW AND WORK WITHIN THE RULES AND REGULATIONS OF THE FRONT OFFICE, AND STRICTLY ABIDE BY THEM. PROCEDURE:1 .I n t r o d u c t i o n o n t h e r o l e o f t h e F r o...